Frequently Asked Questions

Capacity in tonnes, span in metres and lift height in metres are enough to start. Add what you are lifting, cycles per hour, indoor or outdoor conditions, power supply and the destination port, and we can quote a machine rather than an approximation. Site drawings and the available headroom help too.

Capacity comes from the heaviest load including the attachment, not from a nominal figure. Span is measured between the actual runway rails, so it should come from the bay drawing or the site rather than the building drawing. Send both and we will confirm the values that can be built.

The class combines the load spectrum with the class of utilisation — how often, how long and how fully loaded the crane works. It is derived from your cycle profile and then confirmed against the standard that applies at your site (FEM 1.001, ISO 4301 or the local equivalent). A catalogue value is not a substitute for that calculation.

They are duty classifications, not quality grades. A higher class means the crane is rated for more cycles, a heavier load spectrum, or both, and the motor, brake, gearbox and structure are selected accordingly. Choosing a light class for continuous production is one of the most common specification errors.

Lead time depends on the configuration, the component selection and the current production schedule, so it is stated in the quotation against a defined starting point — normally order confirmation and deposit. Ask for the delivery date and the starting point together, and confirm how transit and customs are treated.

Payment terms are set in the quotation and repeated on the proforma invoice; they depend on order value, destination and whether it is a repeat order. We do not publish one standard term. Ask for the terms that apply to your project before you compare offers on price alone.

The crane is shipped in sections sized for the transport route, with the wire rope, electrical parts and loose items packed separately and itemised. Packing, port of loading, Incoterms, freight and insurance are agreed per order and stated in the offer; ask for the packing list and the shipping configuration you need.

Yes. For export projects we supply erection drawings and documentation, and can provide remote video guidance or on-site supervision plus operator and maintenance training. Which of these applies is confirmed with the order, because it depends on the destination and the site arrangements.

The warranty period and what it covers are stated in the quotation and the contract for each project, and they depend on the equipment and the site conditions. Ask for the warranty terms in writing before the order, together with the maintenance schedule the warranty assumes.

Certificate of conformity, load test report, electrical schematics, erection manual, spare parts list and maintenance schedule — in English by default. Certification and any additional inspection or third-party documentation your site requires should be agreed in the order, not after shipment.

Ask for the spare parts list with the shipment and agree the items you want to hold on site: wire rope, brake linings, limit switches, contactors and the wearing parts identified in the maintenance schedule. Parts are supplied against the crane serial number and the component list on the drawing.

The values shown on a product page are a catalogue baseline in the standard series. Final design and component selection are confirmed with your order, against your runway, duty profile and site conditions. Where a value is marked as requiring confirmation, treat it as an item to settle before design freeze.